What type of problem are you having? Air Conditioning Heating Next »What type of Air Conditioner Problem are you having? My AC isn’t working. My AC is making a strange noise. « Back Next »This can be Caused by your Thermostat:Solution:Make sure your thermostat is turned OnSet 3 degrees below room temperatureTurn Cool, not fan or heatIf the thermostat screen is blank, then the battery is dead. Replace the battery.Did that solve your problem? Yes No « Back Next »Your Air Filter May be Dirty.Check yours and change if visibly dirtyDid that solve your problem? Yes No « Back Next »Is your outdoor unit running? Yes No « Back Next »Your AC’s circuit breaker may have been tripped:Here’s what to do:Find your breaker box and look for the circuit labeled “air conditioner”Try flipping that circuit to “off” and then “on”Give your air conditioner a couple minutes and see if it comes on nowDid that solve your problem? Yes No « Back Next »Is there air coming out of your vents? Yes No « Back Next »Is there Ice on your Outdoor Unit? Yes No « Back Next »Is there air coming out of your vents? Yes No « Back Next »Is there Ice on your Outdoor Unit? Yes No « Back Next »Awesome!!Glad we were able to help you solve your problem. We’ll be here if you need us again. « BackSounds like you need expert care.Please turn off your system and get professional help. Schedule your repair appointment « BackWhat type of heating problem are you having? My heater isn't working My heater is making a strange noise There's a strange smell when my heater runs « Back Next »What type of heater do you have? Gas Furnace Heat Pump « Back Next »This can be Caused by your Thermostat:Solution:Make sure your thermostat is turned OnSet 3 degrees below room temperatureTurn Cool, not fan or heatIf the thermostat screen is blank, then the battery is dead. Replace the battery.Did that solve your problem? Yes No « Back Next »This can be Caused by your Thermostat:Solution:Make sure your thermostat is turned OnSet 3 degrees below room temperatureTurn Cool, not fan or heatIf the thermostat screen is blank, then the battery is dead. Replace the battery.Did that solve your problem? Yes No « Back Next »What best describes your heating problem? No air is coming out of the vents Air is coming out of the vents, but it's not warm « Back Next »Make sure power is getting to the furnaceTry this:Check your home’s electrical panel. Flip the furnace’s circuit to “off” and then “on” again.Look for a switch (like a light switch) near your furnace and make sure it is set to "on".Did that solve your problem? Yes No « Back Next »Is your outdoor unit running? Yes No « Back Next »Is there ice on your outdoor unit? Yes No « Back Next »Your heat pump’s circuit breaker may have been tripped.Here’s what to do:Find your breaker box and look for the circuit labeled “heat pump” or “air conditioner”.Try flipping that circuit to “off” and then “on”.Give your heat pump a couple minutes and see if it comes on now.Note: If your heat pump is regularly tripping your circuit breaker, contact us immediately as there is a larger problem.Did that solve your problem? Yes No « Back Next »Is there ice on your outdoor unit? Yes No « Back Next »Is the noise coming from the outside or inside unit? Inside Outside « Back Next »What type of heater do you have? Gas Furnace Heat Pump « Back Next »Is there steam coming from the unit, as well?Here’s what to do:This is your heat pump's normal defrost mode. « BackWhat type of smell? Burning Smell Gas (rotten eggs) A moldy smell (like a dirty sock or locker room) Other « Back Next »Did you just turn your heater on for the first time this winter? Yes No « Back Next »This is likely normal.The smell should go away in a few minutes.Contact us if the smell persists. « BackTurn off your furnace now!There could be a dangerous gas leak in your home. Turn off your furnace immediately and contact a heating repair person. « BackYou need your regular maintenanceThis is usually caused by a dirty coil and/or lack of regular maintenance on your heater. « Back
